Moving Home - need to change from FTTB to NBN

[zahrasheikh8]

Hi,

How can we contact moving home team to install TPG NBN at our new place? Chat support doesn't work I tried many times. 

Ticket # 59533782.

[peter_k]

Welcome to TPG Community,

Could you PM (Private message) me your customer ID, username, service address or mobile number so i can get your details.

Regards

Peter

[peter_k]

Hi

I have looked up your account and from your chat they have your details including Old address and your New address. A ticket has also been created.

A member from TPG will be calling you soon.

Regards,

Peter

[zahrasheikh8]

Thanks Peter,

Do you know how long it will take to some one from TPG contact me? How can I follow up if no one contacts me? It's about a week that we moved to our new place without Internet. Really appreciate your support as we work from home and really need Internet at our new place.