Moving Home without contract

[thanhtamlhp]

I just move home from 5 Lavinia Street to 18 Allden Avenue. Previously the sale team told me that without contract i can move home easily. But it seems that the internet does not work in the new address even though the lights at NBN connection box are normal.

[BasilDV]

Hi @thanhtamlhp

Did you receive an email or SMS notification advising that the service has been installed or active on your new address?

If not, then the internet will not work as it is not yet installed.

If yes, then we may need to check the status of your service.

Shoot me a PM with your TPG username or customer ID number.

BasilDV