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Moving House Connection at new premises

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Level 1b

Hi, I arranged online to have my current plan transfered to new address, I did ask for it to be connected at new address on 20th November. I got an email from NBN sales stating connection should be completed in 2 days. I need internet still at current address and do not want it disconnected here until 20th November and want new connection on 20th November. What is happening?

2 REPLIES 2
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Moderator

Hi @billymostyn 

 

Welcome to the Community!

 

We were able to locate your account using your community details and understand that you've been in touch with us via Social Media (Facebook) as well.

 

One of our Moderators were able to assist you and the case has been escalated for further assistance.

Updates will be given by your case manager as soon as it becomes available.

 

BasilDV

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Level 1b

Ok thanks. Hope they contact me soon and let me know all is going as I requested at the start.