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Moving home and want to set the start date with interruption of services at current address

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Level 1b

Moving home and want to set the start date with interruption of services at current address.

How can i do this online?

I tried calling but the wait time in 30+ mins

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

HI @prodynamics 

 

you are moving to the new development area, Possible small charge from NBN, because never had the Internet to your new location,  apart from that, all good to go, please give at least 10 days notice, 

the fastest way is, do it online.

please find the steps below, if you having any other issues, kindly send me a PM 

 

Step 1. Go to My Account at https://www.tpg.com.au/account

You will be required to enter your username and password.

Click "Moving Home".

 

pic1.png

 

Step 2: Enter your new address and Check Availability

 

pic2.png

 

Step 3: You will then be advised of the available service on your new location

 

 

image.png

 

 

Step 4: Once you click here you will need to fill out all the details then click next.

We'll confirm which product is available at your new location and ask you to select a new plan.

 

Or, if we need more information to determine what services we can offer at your new location, we will ask for your details so our Moving Home Team can contact you to assist ASAP.

 

pic4.png

 

Step 5: Registration Complete

After you've lodged your Moving Home request via My Account or through our specialist Moving Home team, you're all set! We'll keep you updated about the progress of your relocation through email and SMS.

Thanks 
Rajen 

View solution in original post

6 REPLIES 6
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Moderator

Hi @prodynamics 

  

Welcome to TPG Community!

Please PM me your TPG username CID or mobile phone number so I can look at your service

 

Highlighted
Level 1b

Sent you a private message.

Highlighted
Moderator

Hi @prodynamics 

Looking at your details now 

 

Thanks 

Rajen

Highlighted
Moderator

Hi @prodynamics 

  Please PM your new adress, so I can see what service is available?

Thanks 

Rajen

Highlighted
Moderator

HI @prodynamics 

 

you are moving to the new development area, Possible small charge from NBN, because never had the Internet to your new location,  apart from that, all good to go, please give at least 10 days notice, 

the fastest way is, do it online.

please find the steps below, if you having any other issues, kindly send me a PM 

 

Step 1. Go to My Account at https://www.tpg.com.au/account

You will be required to enter your username and password.

Click "Moving Home".

 

pic1.png

 

Step 2: Enter your new address and Check Availability

 

pic2.png

 

Step 3: You will then be advised of the available service on your new location

 

 

image.png

 

 

Step 4: Once you click here you will need to fill out all the details then click next.

We'll confirm which product is available at your new location and ask you to select a new plan.

 

Or, if we need more information to determine what services we can offer at your new location, we will ask for your details so our Moving Home Team can contact you to assist ASAP.

 

pic4.png

 

Step 5: Registration Complete

After you've lodged your Moving Home request via My Account or through our specialist Moving Home team, you're all set! We'll keep you updated about the progress of your relocation through email and SMS.

Thanks 
Rajen 

View solution in original post

Highlighted
Level 1b

Thanks Rajan for your message but there is not date to plan it.