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Moving home - installation

calledieu
Level 2
Level 2
‎14-07-2021 08:36 PM

Hi, I just requested a new installation on the 16th of July - very late notice I know; my mistake.

I'm moving to an address where I was told all the infratructure is in place for FTTB. 

 

Can I check what the likelihood of having my service activated on the 16th will be? The current status is "processing payment". I'm able to provide my account number if required.

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3 REPLIES 3
Anonymous
Not applicable
‎15-07-2021 08:51 AM

Hi @calledieu ,please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with your concern.

 

To send a PM, please refer to this link: How do I private message (PM) in the community 

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calledieu
Level 2
Level 2
‎15-07-2021 12:32 PM

Hi, I sent you a PM this morning.

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Anonymous
Not applicable
‎15-07-2021 08:24 PM

Hi @calledieu,

 

This has been escalated to our Service Relocation Team, expect them to contact you for the updates and let us know should you require further assistance.

 

Regards,

 

 

Hi, I sent you a PM this morning.

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