Moving home - installation

[calledieu]

Hi, I just requested a new installation on the 16th of July - very late notice I know; my mistake.

I'm moving to an address where I was told all the infratructure is in place for FTTB. 

Can I check what the likelihood of having my service activated on the 16th will be? The current status is "processing payment". I'm able to provide my account number if required.

[Riezl]

Hi @calledieu ,please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community 

[calledieu]

Hi, I sent you a PM this morning.

[Shane]

Hi @calledieu,

This has been escalated to our Service Relocation Team, expect them to contact you for the updates and let us know should you require further assistance.

Regards,

Hi, I sent you a PM this morning.