Moving home issues < E:adsl_comm:thread_exists >

[rabznfabz]

Having some incredible troubles moving home.

1. Online form returns error

We apologise for the inconvenience caused.
Please contact TPG Customer Service on 13 14 23 for further assistance.
When contacting TPG, please quote this error code: < E:adsl_comm:thread_exists >

2. Phone TPG

Phone recording informs me that TPG is too busy and cannot answer my call

3. Online chat

Told to email relocation@tpg.com.au with my request.

Automated response returned and no other communication.

I'm now going to be in the new house in 4 days having tried for 3 days already, can I please get some assistance in relocating my services.

[David_M]

Hi @rabznfabz 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M · Accepted solution]

Hi @rabznfabz 

I have escalated this to our relocation officers. Someone should call you within 24-48hrs to help progress the relocation.

Relocation's can take between 2-30 days.

Regards,

David_M

[rabznfabz]

Thanks David.

[rabznfabz]

Hey David,

I still have not received a call and now only have 2 days until I am moving into the property. If I search my username it states that there is an installation in progress. I have had no notification that this has occured. Can I please get an update on what is happening (can I stop attempting to contact TPG, and has a request actually been made?)

[David_M]

Hi @rabznfabz 

I have re-sent the request.

regards,

David_M

[rabznfabz]

Can you please also check what installation is ongoing with my account.

Just want to confirm that one of the avenues I have taken to send the request has been progressed. Would have expected an email though as confirmation.

[rabznfabz]

Still no callback. After over a week of trying to inform tpg and get the ball rolling, I've now moved in and have no internet. Fantastic.