Moving home

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Level 1
Hi,
I am moving home tomorrow and want to stay with Tpg , but I don’t know what my options are. I have been trying to get in contact with TPG customer service the past two days but no way of getting through to them. Does anyone have any advice for me please ? I have attached a photo of the message that shows up when I try and do the online help chat with TPG.
Thanks in advance.