Hello from TPG,
Thank you for contacting us, for verification purposes can you please send me a private message (PM) by clicking on my name and provide the following information:
I will reply ASAP on receipt of the above.
My TPG app for IOS and Android - https://www.tpg.com.au/download
Good morning Aldana,
Thanks for your message, I have attached a link for you to follow using My Account.
Thanks Alejandro for those details.
Did you try the link I sent you to My Account?
Due to the Covid-19 pandemic all of TPG staff are transitioning to working from home both here in Australia and overseas. As a result it can be difficult to talk to someone directly due to the large volume of calls we are receiving.
The My Account portal has a "Moving" option that can assist with your needs. Unfortunately I cannot process this request from where I am but I have requested a callback to you this morning from TPG to assist.
I hope that helps you