Get online support
Hi @valerinesan,
Welcome to TPG Community! Send us your TPG username via PM so we can check the status of you case and chase it up accordingly.
How do I private message (PM) in the community
https://community.tpg.com.au/t5/Welcome/How-do-I-private-message-PM-in-the-community/m-p/4093#M45
Regards,
Daisy_Dhen