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My Internet speed is slow consistently

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Level 1

My Internet speed is consistently slow ranging between 5-15 Mbps all the time. I am currently on NBN 50 plan. How do I troubleshoot this?

2 REPLIES 2
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Moderator

Hi @plkarthiknet86 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @plkarthiknet86 

 

I have checked your NBN-FTTP 50/20 service on our systems and all tests are passing with your modem up time for 1 week with 0 drops.

FTTP is one of the most stable types with minimal faults.

 

It may be a modem or wifi issue.

If you are using an older NF-12 modem, it may need to be upgraded to a newer model.

Also, try running some speed tests with a device connected directly to the modem via a network/LAN cable.

Wireless interference can cause various issues with your WiFi network. If all of your devices connected to via WiFi are affected, then you may need to change some wireless settings. We've created an article that will guide you on How to improve your home network.
https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

 

Regards,
David_M