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My NBN has no service now,we could not access to our school

Level 2
Hi my NBN service has sonething wrong and we could not access Internet. Now all of school lessons need online access please help us.
2 REPLIES 2
Level 2
We are not satisfied TPG NBN services and technical support.
The NBN service had problems several times in two months. There is no one to take ring in technical support telephone number. Online support question has no one answered.
Moderator

Hi @MengWang

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

 

BasilDV