My TPG NBN is not working

[Anya]

Hi Technician,
My TPG NBN box is not working for three hours. I tried to set up it followed by the guide book, but it does not work. The power is on, the connection light keeps flushing, the DSL light not working.
Can you please help to solve the problem? Thank you.

[Angeli]

Hi @Anya, 

I have escalated your connection issue with our Engineering Team for investigation. A case engineer will be in contact with you within the day to discuss the matter further. Your ticket reference number is 12189695. If you have a preferred callback number and time, just let me know via private message. 

Regards, 

Angeli