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My TPG mail and webmail are not working

Level 4


Outlook is failing to connect to the TPG mail server. When I tried webmail I got the following message:

Database Connection Failed
Atmail could not communicate to the database resulting in an error. To continue please check the following:

Database username and password are correct
Hostname is authorized to connect to the database server
The software has been installed correctly and the database schema created
Validate your database connection details in the file config/dbconfig.ini
The error message returned from the server includes:

SQLSTATE[42000] [1203] User atmail already has more than 'max_user_connections' active connections
This is beyond stupid. I haven't initiated a mail account migration, but it's quite obvious that something is happening between TPG and AtMail right now, that's affecting existing accounts.


I NEED my TPG email. This is intolerable.
TPG, Please fix this asap, because I am totally pissed off. Next step is contact the Communication Ombudsman.



Hi @Umack


We'd be happy to look into this. Let us have your TPG email address via PM so we can check if there's any current issue.