My internet cuts out

Level 1a

My NBN Broadband cuts out many times during the day. I need help! The online tech support doesn;t seem to work on my laptop. I can;t see any of the messages I write so it's useless! I'm pulling my hair out noew trying to fix this! Please can someone from tpg help me or I'll cancel my account. 

3 REPLIES 3
Moderator

Hi @petercrombie 

 

Welcome to TPG Community!

Please PM me your TPG username, CID or mobile phone number so I can look at your service.

kind regards

Rajen

 

Moderator

Hi @petercrombie 

   Looking at your account  now 

Thanks 

Rajen 

Moderator

Hi @petercrombie 

 

  I am applying some changes to your account now, you will see a disconnection, and it will come up within 4 min, 

if still dropping after the changes, I will escalate to the engineering team 

Thanks 
Rajen