Slow internet

[varun3001]

Yesterday my internet went so slow and today it’s not working at all. Even the internet light has stopped flashing on my modem.

[David_M]

Hi @varun3001 

Thanks for your query!

Let me have a look for you, and I will get back to you ASAP.

There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download

Regards,
David_M

[David_M]

Hi @varun3001 

I have checked your ADSL2+ service, and your modem shows trained up at 12.8meg for 2.1km.

This is a great speed. It is also authenticated.

It could be related to your setup.

Here is a guide to help trouble shoot.

https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197

regards,
David_M