TPG Community

Ask, answer and talk about our products

My internet has been down for two days.was

Level 1c
I was told it has been reprovisioned and I needed to send a copy of a bill to to prove it was my address. That e-mail address returns as undeliverable. What do I actually need to do?

Hi @dbeastly1 ,


It should be, since this is not the 1st time that happened to the service. Our Provisioning Team need a documentation to raise the issue to NBN Co. Let us know once you have sent the document and we'll chase this to our team.

To avoid redundancy and confusion. We'll provide an update on your previous post yesterday located here: