My internet is keep dropping

[88salemqiyam]

Still have issue of internet dropping out.

Please fix this issue for me as I am paying the full amount for service that I don't receive.

Please contact I need to speak to someone who can fix this issue or provide another option.

[luisc]

Hiya,

My records shows your service is up for more than 2days,

Have you check the router and wires?.

Are you using wireless or wired connection?

Please adivce

Connected at: 2020-05-29 22:00:03 
Connected for: 2d 17h 27m 34s 

[88salemqiyam]

Yes I have checked it, restarted the modem many times, checked the wires still no change, still dropping out every 10 to 15 minutes. I need someone to contact me and explain the issue to me please. 
I am getting tired of this poor service from TPG.