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My internet keeps dropping in and out

Level 2

Hi, At varying times during the day, my internet drops out for less than a minute. It has occurred up to 4 times a day.  Can you fix?


Hi @buxfizz ,


For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.


To send a PM, please refer to this link: How do I private message (PM) in the community