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My internet speed is almost zero. I also need to enquire my billing. Can someone call me?

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Level 1a
 
2 REPLIES 2
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Moderator

Hi @Rajan1945 


Thanks for your query!


Let me have a look and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Moderator

Hi @Rajan1945 

 

I have checked your NBN-FTTC 12/1 service on our systems and all tests are passing.

 

A 12/1 plan with heavy household usage can appear slow at times because the 1meg upload speed becomes a bottleneck.

For heavy usages, a 50/20 plan will provide much more reliable speeds to heavy usage situations.

 

Here is a doc to help TS speed issues.

https://community.tpg.com.au/t5/Featured-Articles/Slow-speed-issue/ba-p/1197

 

I have also passed your details on to an accounts manager and they should call you back ASAP.

 

Kind Regards,

David_M