Optical light red - no internet

[DanCherry]

Hi, I woke up this morning and the wifi wasn't working. I unplugged the NBN router and reconnected the power as suggested but no change. Just noticed that the optical light in my NBN box is red. Please advise.

[luisc]

Hi DanCherry

My records shows your case has been escalated to our Technical support, we will contact you as earliest possible for a follow up.

Thanks