My internet

Level 2
From yesterday i have a a problem in my internet . So many times i chat with different people of TPG but no one are solving the problem. When TPG fix the problem.

Hi @Praedstreet


Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.


If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link:


In your case, our Engineers detected a fault within the copper network and they've lodged the fault with Telstra. Their attending technician managed to resolve the issue after repairing the faulty copper line.