TPG Community

Ask, answer and talk about our products

My internet

Level 1a

D TPG my name is Nathan XXX and I'm wondering what you're going on with my internet I live in Townsville Pimlico / Hyde Park area and my internet ethernet WiFi whatever you want to call it cuz I'm not into that whole FPS f****** all that sort of s*** but love several weeks I have not able to be in doing my study due to the fact that I having problems with my internet dropping in and out for good 23 hours during the day when I'm on the internet and then I can't do nothing I can't continue cause I can't do any of that and it usually starts happening around about 2 weeks before my internet bill is true sometimes in the middle of the month after my internet bill is true so please contact me or write to me soon because I am about to give your service at good thumbs down for recommendations you too I can't handle this no more I'm not paying $60 a month for my internet to be crap the way it is

1 REPLY
Moderator

Hi @Danndnr38,

 

Welcome to TPG Community!

 

We've checked the status of your connection and we are not detecting any fault on the line or network at the moment.

 

You may check these community articles about how you can resolve WI-FI Issues.

 

Wi-Fi Issues & Troubleshooting.

Easy Steps to Improve Wi-Fi Connection In Your Home
https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...

Wi-Fi troubleshooting steps - No Internet/Connection
https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...
  
Wireless Channel on your modem - what is it and why should I change it?
https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...
   
How to test your wireless connection using a Speedtest App
https://community.tpg.com.au/t5/Featured-Articles/How-to-test-your-wireless-connection-using-a-Speed...

 

Should you require further assistance, please send us a private message with your best contact number and available time to receive a call so we can have a specialist contact you for troubleshooting.

 

To send a private message, please refer to this link:

How do I private message (PM) in the community - TPG Community