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What password is it?
Is it your account password, Email password or Wi-fi password?
Hi @Sharon1978, if you're referring to your TPG My Account password, you can reset it here: https://cyberstore.tpg.com.au/forgot_password.php
If it's for the Wi-Fi password, we recommend having a read of these community articles, which can help you with this concern.
Forgotten Your Wi-Fi Password?
https://community.tpg.com.au/t5/Featured-Articles/Forgotten-Your-Wi-Fi-Password/ba-p/1458
Wi-Fi troubleshooting steps - No Internet/Connection
Feel free to message us should you need further assistance. Thank you.