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NBN 1,000 bad speeds for more than 24hrs

RobertHonti
Level 2
Level 2
‎24-02-2022 02:01 PM

Hi,
I'm usually getting 750-950 mbps even in peak time however since yesterday I been getting 8-9.5 mbps on average, like called TPG they have no answer... Who the hell I contact to find out???

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BasilDV
Moderator Moderator
Moderator
‎24-02-2022 04:28 PM

Hi @RobertHonti

 

Thanks for raising this with us.

 

We checked the account and understand that the case has been raised to our Engineering team for further investigation.

 

An assigned Engineer will be in touch with you as soon as an update becomes available.

 

BasilDV

 

 

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RobertHonti
Level 2
Level 2
‎28-02-2022 06:11 PM

So the tech guy came and the issue is still here and apparently the issue is on NBN side... Still waiting ...

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BasilDV
Moderator Moderator
Moderator
‎01-03-2022 02:16 PM

Thank you for the update @6390129

 

Our Engineers have raised the case with NBN Co and updates will be provided via SMS or phone call once available.

 

BasilDV

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