Hi @doomie,
Welcome to the community!
Thanks for raising this to us, we're sad to know that you're having speed issues with the service. We'd love to help and get to the bottom of this, to better understand the situation shoot me a private message with your account details (Username/Customer ID together with the address on file).
How do I private message (PM) in the community
Regards,
Hi,
Recently, I have been getting unacceptable speeds during peak hours on my NBN 100 plan.
Speedtest at 1pm on 9 Jun 2021: https://www.speedtest.net/result/11547201634
Result: 94 Mbps
Speedtest at 10pm on 10 Jun 2021: https://www.speedtest.net/result/11555412491
Result: 9 Mbps
I also checked my address for any NBN outages, and there were none, so it's not an NBN issue. This looks a lot like throttling to me, given that the result is suspiciously close to the figure of 10 Mbps. However, I am on the unlimited NBN 100 plan, which shouldn't have this issue.
