NBN Outage all day

[Nickb86]

Hi - I've had no internet all day, NBN connection. NBN outage website simply says "

"An unplanned incident is affecting the network". Is it possible to get any info on when said incident will no longer be affecting the network? I work from home, and an outage for almost 24 hours is unacceptable. 

Thanks

[Kellyflor]

I have the same problem since 9/06 7pm! There is only 2 blue lights on my Nbn box. I’ve turned off and on more than 3 times. I don’t know what to do.

That’s is terrible!

[Shane]

Hi @Kellyflor,

Welcome to the community!

We're sad to know that you're having issues with the service. We'd love to help and get to the bottom of this, to better understand the situation shoot me a private message with your account details (Username/Customer ID together with the address on file).

How do I private message (PM) in the community

Regards,

I have the same problem since 9/06 7pm! There is only 2 blue lights on my Nbn box. I’ve turned off and on more than 3 times. I don’t know what to do.

That’s is terrible!