NBN 50 Super slow speed at 2.0 Mbps

[peterkhyong]

Hi,

I am trying to get some work down at home during the day and especially at night but the internet speed has been extremely slow. I am on NBN 50. I did a speed test got back a reading of 2.0 Mbps on average. This is not acceptable. 

TPG has to do better especially during this lockdown in Sydney.

PY

[Riezl]

Hi @peterkhyong ,

We've created some articles that will help you troubleshoot the Slow speed issue.

If you are using a WIFI connection, then you may check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.

To send a PM, please refer to this link: How do I private message (PM) in the community