NBN 50 only recieved a 24 Mps max off peak

[marcoyan1999]

NBN 50 only recieved a 24 Mps max off peak?

[Anonymous]

Hi @marcoyan1999,

Welcome to the community!

I was able to locate your account using your community details and ran initial tests. Test result shows your service is getting a passing sync speed on the line; currently connected for 3h 56m.

Do you experience getting 24mbps on device(s) connected via Wireless/Wi-Fi connection?

We did an article on how to How to prove your Wireless Connection. available here.

Let me know how it will go.

Cheers!

[marcoyan1999]

Hi Shane

Keep getting 24mps through Wifi connection even though with the article you have provided.

Please check on this matter， Cheers

[Anonymous]

Thanks for additional details @marcoyan1999,

I'd like to arrange a call from one of our Technicians for further test and investigation. PM me your best contact number and preferred time.

In case you need a reference: How to send a PM.

Regards,

[Anonymous]

Hi @marcoyan1999,

I'd like to inform you that one of our Technicians is scheduled to call you tomorrow between 12-1PM Sydney time.

Please make sure your mobile will be available for the call and let us know how it will go.

We'll talk to you tomorrow, cheers!

[Anonymous]

Hi @marcoyan1999,
 

I've seen that you have been in contact with one of our Technicians and discussed that bandwidth sharing causes slow connection to your service and test result proven that you're getting a passing speed.
 

Let me know should you require further assistance.

Cheers!