Welcome to the community!
I was able to locate your account using your community details and ran initial tests. Test result shows your service is getting a passing sync speed on the line; currently connected for 3h 56m.
Do you experience getting 24mbps on device(s) connected via Wireless/Wi-Fi connection?
We did an article on how to How to prove your Wireless Connection. available here.
Let me know how it will go.
I'd like to inform you that one of our Technicians is scheduled to call you tomorrow between 12-1PM Sydney time.
Please make sure your mobile will be available for the call and let us know how it will go.
We'll talk to you tomorrow, cheers!
I've seen that you have been in contact with one of our Technicians and discussed that bandwidth sharing causes slow connection to your service and test result proven that you're getting a passing speed.
Let me know should you require further assistance.