Hi Ylim,
There are different types of speed issues that you may experience:
1. Speed issues caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless Speed issue this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Speed issues caused by ongoing outage in your area.
I'd love to help check the status of the service to better understand the situation. Send me a Private Message with your account details (Username/Customer ID) together with the address on file.
How do I private message (PM) in the community
We also did an article that you may find helpful related to speed issues.
• Troubleshooting a Slow Internet Connection
• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it
Regards,
Hi,
I am on the NBN Cable Broadband Unlimited Superfast plan, and it should be 200Mbps. Earlier this week, my cable modem was replaced due to a thunder last week. I checked my speed today and it is only 95Mbps...
I have tested my network during the NBN complimentry speed upgrade last year and no problem achieving 250Mbps.... So its is definitely not my network. I pay for 200Mbps but get 100Mbps? Any advice??
