TPG Community

Get online support

NBN Connection Not Working - Pymble

Level 1b

My cable connection is not working since 9PM 23/09.


On the modem, only the power light is on and the "online" light is off. Downstream lights are flashing from time to time.


Address: xxx

Username: xxxx


What's the issue? I don't see the service status showing any errors.




Hi @foxlovecc,


Welcome to TPG Community!


We have located the account using the details you have provided.

We have checked the status of your service and it shows connected for more than 13 hours now.

Let us know should you need further assistance. Thank you.