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NBN Disconnected, plan change and move still 'progressing'

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Level 3

Hello,

 

I've tried the online chat - unable to add messages 

When trying to call - on hold for hours

 

Issue:

Moved house, moved existing TPG connection 24 March and upgraded NBN plan.

NBN was connected, worked fine up until today, when it was disconnected. There are no planned outages or maintenance activities for the address. I have reset both the NBN box and router, twice. No resolution.

 

I've checked my online account - address and plan have not been updated with the move/upgrade.

The billing has not been updated.

The status of 'installation' is still 'progressing'.


Currently no internet and no way to get through to support! Any help would be appreicated to respolve this issue. Trying to work from home via hot spotting but not a good solution!

1 ACCEPTED SOLUTION

Accepted Solutions
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Moderator

Hi,

I have forwarded your query to moving team so someone will in touch with you.

regards

JayeshP9.

View solution in original post

6 REPLIES 6
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Moderator

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

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Moderator

Hi,

Please send me your old and new address as well.

regards

JayeshP9.

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Level 3

Hi Jayesh P9,

 

Thank you for getting back to me, I've send a PM with the information requested.

 

Highlighted
Moderator

Hi,

I have forwarded your query to moving team so someone will in touch with you.

regards

JayeshP9.

View solution in original post

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Level 3

Thank you, look forward to the call.

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Level 3
I still have not received any communication from TPG. Is there an estimate on how long it will take someone to contact me?
Thank you.