I've tried the online chat - unable to add messages
When trying to call - on hold for hours
Moved house, moved existing TPG connection 24 March and upgraded NBN plan.
NBN was connected, worked fine up until today, when it was disconnected. There are no planned outages or maintenance activities for the address. I have reset both the NBN box and router, twice. No resolution.
I've checked my online account - address and plan have not been updated with the move/upgrade.
The billing has not been updated.
The status of 'installation' is still 'progressing'.
Currently no internet and no way to get through to support! Any help would be appreicated to respolve this issue. Trying to work from home via hot spotting but not a good solution!