Internet was connected for weeks, then all of a sudden disconnected since 21st April 2020. Saga began by moving house March 24th 2020. Sympathised with COVID19 but this is now ridiculous. Numerous attempts to contact TPG, hours on hold (TPG hung up COB each time), chat function does not work and multiple messages left here with dead end responses. You are not providing the service we have paid for. No service - no payment. As long standing customers we are disgusted. You have a mountain to climb to turn this around TPG. Next move will be to change providers, raise ACCC/TIO complaint and if you want to dispute this with us - small claims court. How would you like us to proceed?
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Hello, I've tried the online chat - unable to add messages When trying to call - on hold for hours Issue: Moved house, moved existing TPG connection 24 March and upgraded NBN plan. NBN was connected, worked fine up until today, when it was disconnected. There are no planned outages or maintenance activities for the address. I have reset both the NBN box and router, twice. No resolution. I've checked my online account - address and plan have not been updated with the move/upgrade. The billing has not been updated. The status of 'installation' is still 'progressing'. Currently no internet and no way to get through to support! Any help would be appreicated to respolve this issue. Trying to work from home via hot spotting but not a good solution!
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