NBN Drops out constantly 15+ times

[Paulw]

Recently swapped from ADSL2+ as NBN just arrived fibre to node. NBN connection keeps dropping out all the time. Usually during peak times. 8-10am and 7-11pm. Sometimes is reconnects other time the DSL light does not flash to reconnect. Reboot it and It stays on for 5-10mins and drops out again. DSL light and internet light go out again. Very frustrating usually have to reboot the router a few times a day. Speeds seem to be getting lower as well. Changed over from a problem free ADSL 2+ and hating myself. Any ideas? It's driving me crazy!

[Anonymous]

Hi @Paulw ,

Welcome to the community!

We're able to locate your account using your community details and ran an inital test to the service. The test result shows a possible line fault causing dropouts on the connection. This issue has been raised to our Engineering Team. Assessment may take 24-48hrs and updates will be provided by one of our Engineers. via SMS or Phone call.

Let us know should you require further assistance.

Cheers!

[Paulw]

Thanks TPG for fixing this issue. Works great now!

[Will]

Great to hear that @Paulw,

Thanks for dropping by to let us know the status of your connection.

Cheers!