My connection lately is lagging and is slower than usual loading webpages or downloading files. Streaming sometimes buffers now when for years it hasn't.
I'm using a wired connection. The cables are less than a meter in length and the router plugs directly into my PC.
I asked a while ago for the router to be updated, a thing that can only be done on your side with the provided TP Link routers, and since then the internet hasn't been the same consistency 
I've turned everything off and on again, I've tested on different devices etc. The speeds I'm getting are the same every day I do a test which is around 60Mbps, dropping as low as 30 at my worst test. That being said, the speedtest on the TPG app hasn't worked in weeks, however the connection checker one works fine.
Any help would be much appreciated 
2 ACCEPTED SOLUTIONS
Accepted Solutions
Hey, @nfairy .
Let us help check what causing speed issues with the service and rectify this ASAP. Could you post a screenshot of the current speed test also send us a PM with your details.
Regards,
My connection lately is lagging and is slower than usual loading webpages or downloading files. Streaming sometimes buffers now when for years it hasn't.
I'm using a wired connection. The cables are less than a meter in length and the router plugs directly into my PC.
I asked a while ago for the router to be updated, a thing that can only be done on your side with the provided TP Link routers, and since then the internet hasn't been the same consistency
I've turned everything off and on again, I've tested on different devices etc. The speeds I'm getting are the same every day I do a test which is around 60Mbps, dropping as low as 30 at my worst test. That being said, the speedtest on the TPG app hasn't worked in weeks, however the connection checker one works fine.
Any help would be much appreciated
Hey, @nfairy .
Let us help check what causing speed issues with the service and rectify this ASAP. Could you post a screenshot of the current speed test also send us a PM with your details.
Regards,
My connection lately is lagging and is slower than usual loading webpages or downloading files. Streaming sometimes buffers now when for years it hasn't.
I'm using a wired connection. The cables are less than a meter in length and the router plugs directly into my PC.
I asked a while ago for the router to be updated, a thing that can only be done on your side with the provided TP Link routers, and since then the internet hasn't been the same consistency
I've turned everything off and on again, I've tested on different devices etc. The speeds I'm getting are the same every day I do a test which is around 60Mbps, dropping as low as 30 at my worst test. That being said, the speedtest on the TPG app hasn't worked in weeks, however the connection checker one works fine.
Any help would be much appreciated
