TPG Community

Get online support

DIR X5460 not connecting to TPG internet

nelsonyap89
Level 2

I recently bought a D-Link DIR-X5460 for an upgrade for my netcomm router but I couldn't connect to the internet somehow. The setting is the same with the old router and the password and username are all the same.

I've tried to set the VLAN ID =2 as recommended in some thread but it is still not connecting to the internet.

Please Help!!!

1 REPLY 1
BasilDV
Moderator

Hi @nelsonyap89 

 

Welcome to the Community!

 

We were able to locate your account using your community details and learned that you are under the NBN FTTP technology.

You only need to make sure that your device is set as a router only and the connection type should be PPPoE. There's no need to set the VLAN ID to 2 as it is only for FTTN/FTTB/HFC/FTTC technology.

You may also refer here.

 

BasilDV