NBN FTTC Installation

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Level 3

Hi,

Thank you TPG for all these years of fantastic service. 

Now I am ready to switch to NBN from ADSL2.

I have received both devices, the NCD and the router supplied by TPG.

If i check your instructions as per one video of you explaining FTTP, I am missing the first step which is to get a text message from TPG telling me installation is ready.

I have a chat with a technician online and he said no need to wait and that I should go ahead and connect the devices.

What I should do?

cheers

 

2 REPLIES 2
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Level 8

You could give the nbn a go. Check the lights on both boxes.

If not working, reconnect the adsl. They may need a few more days.

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Level 3

Thanks,

the instructions are a bit confusing because in reality you do not have to wait for any message from TPG.

Once you receive the devices you are ready to go. Connect them and that's all.