Hi @cwright1146,
For customers experiencing connection issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
Recent update on your account indicated that the issue is now raised to our Engineering Team for further investigation. A tech is also booked to visit on 14 September 2021 between 8:00 AM - 12:00 PM . Please ensure that you or someone of legal age is present during the visit.
Feel free to reach out to us again should you require further assistance.
Regards,
Ahra_G
