NBN FTTN constant dropouts

[benhyder]

Hi had installation yesterday. Internet is dropping out constantly. I have done troubleshooting as per tpg support troubleshooting & problem still persists.

Please fix asap.

Thanks

Huawei system log:

2017-11-09 16:07:04	User Level	Notice	User admin login from 192.168.1.3 successfully.
2017-11-09 15:55:14	System	Notice	WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2017-11-09 15:55:12	System	Notice	DSL connection is activated.
2017-11-09 15:46:14	User Level	Notice	User admin login from 192.168.1.3 successfully.
2017-11-09 15:46:06	System	Notice	WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-11-09 15:46:06	System	Notice	DSL connection is deactivated .
2017-11-09 15:18:54	System	Notice	WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2017-11-09 15:18:52	System	Notice	DSL connection is activated.
2017-11-09 15:10:05	System	Notice	WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-11-09 15:10:05	System	Notice	DSL connection is deactivated .
2017-11-09 15:09:11	User Level	Notice	User admin login from 192.168.1.3 successfully.
2017-11-09 14:43:17	System	Notice	WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2017-11-09 14:43:15	System	Notice	DSL connection is activated.
2017-11-09 14:34:06	System	Notice	WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-11-09 14:34:06	System	Notice	DSL connection is deactivated .
2017-11-09 14:10:53	System	Notice	WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2017-11-09 14:10:51	System	Notice	DSL connection is activated.
2017-11-09 14:08:54	System	Notice	WAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)

[BasilDV]

Hi @benhyder,

I checked your account and was able to detect a possible issue on the network. I'll raise this to our Tech team and have someone to call you within the day to perform some additional test and troubleshooting.

Cheers!

[BasilDV · Accepted solution]

Hi @benhyder,

I understand that our Tech team has been in touch and forwarded your case to our Engineering team for further investigation. The issue has been raised to NBN Co. and a technician was booked to check the service anytime today until the 14th of Novemeber 2017.  You are not required to be in the premises.

Should you need further assistance, please let us know. Cheers!