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NBN FTTN constant dropouts

Level 1

Hi had installation yesterday. Internet is dropping out constantly. I have done troubleshooting as per tpg support troubleshooting & problem still persists.

Please fix asap.

Thanks

Huawei system log:

2017-11-09 16:07:04User LevelNoticeUser admin login from 192.168.1.3 successfully.
2017-11-09 15:55:14SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2017-11-09 15:55:12SystemNoticeDSL connection is activated.
2017-11-09 15:46:14User LevelNoticeUser admin login from 192.168.1.3 successfully.
2017-11-09 15:46:06SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-11-09 15:46:06SystemNoticeDSL connection is deactivated .
2017-11-09 15:18:54SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2017-11-09 15:18:52SystemNoticeDSL connection is activated.
2017-11-09 15:10:05SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-11-09 15:10:05SystemNoticeDSL connection is deactivated .
2017-11-09 15:09:11User LevelNoticeUser admin login from 192.168.1.3 successfully.
2017-11-09 14:43:17SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2017-11-09 14:43:15SystemNoticeDSL connection is activated.
2017-11-09 14:34:06SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)
2017-11-09 14:34:06SystemNoticeDSL connection is deactivated .
2017-11-09 14:10:53SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 connected.
2017-11-09 14:10:51SystemNoticeDSL connection is activated.
2017-11-09 14:08:54SystemNoticeWAN connection INTERNET_TR069_VOICE_R_VID_2:IPv4 disconnected.(ERROR_NO_CARRIER)

 
2 REPLIES
Moderator

Hi @benhyder,

 

I checked your account and was able to detect a possible issue on the network. I'll raise this to our Tech team and have someone to call you within the day to perform some additional test and troubleshooting.

 

Cheers!

Moderator

Hi @benhyder,

 

I understand that our Tech team has been in touch and forwarded your case to our Engineering team for further investigation. The issue has been raised to NBN Co. and a technician was booked to check the service anytime today until the 14th of Novemeber 2017.  You are not required to be in the premises.

 

Should you need further assistance, please let us know. Cheers!