Welcome to the community!
We'd to know on which device(s) you experience a connection drop-out.
Kindly PM me your account details (username/customer ID or contact number associated with the account)
We'll have this checked.
Thanks for sending me your account details. Based on initial tests result there's a possible line fault that cause a connection issue.
We'd like to arrange a call from one of our Technicians for further tests.
Please PM me your best contact number and preferred time.