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NBN Fault ticket 10421171

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Level 1
Hi I want a call back as soon as possible or u want a refund.ai was waiting on hold yesterday for 6 hours and no one has picked my call up.I need my internet for work and i got a message that i will hear from you within 12 to 24 hours and its now been 2 days i need this fixed now or i want to break my contract and a refund since you cant supply the service you are selling .
2 REPLIES 2
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Moderator

Welcome to TPG Community,


Could you PM (Private message) me your customer ID, username, service address or mobile number so i can check the status here.

 

Regards

Peter

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Moderator

Hi

 

No need for your details I have located them.

Looking into it now for you.

 

Regards,

Peter