Here is a guide you can follow to action a relocation request, or use our new APP listed above.
I apologise for the difficulties you have encountered. Due to Corvid-19 restrictions there have been some delays in helping customers.
I have attached for you twp links both can assist in your moving requirements.
I hope you find them helpful
My TPG app for IOS and Android - https://www.tpg.com.au/download