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NBN Gaming Latency High at Night

k3rupt99
Level 2

Evening all,

 

After googling possible causes or issues, i note no one ever seems to give a actual answer on if they ever fixed the issue.

 

Each day between 6:30 and 10:30PM our NBN Pings in Australian Servers for gaming jumps to 170-250ms.

 

Almost unplayable.

 

Has anyone had any luck with TPG Actually Fixing the issue?

 

I note when you look at Azure Latency checks (Where most game servers are hosted), you will see below that NSW is horrendous where the other states are roughly normal, might be 10-15ms higher than normal

 

Geography Region Physical Location Average Latency (ms)

Asia PacificAustralia CentralCanberra48 ms
Asia PacificAustralia EastNew South Wales170 ms
Asia PacificAustralia SoutheastVictoria49 ms

 

I have the highest speed plan TPG offers for FTTN, 100/50

 

I have restarted my Router multiple times

 

I have tried making my gaming PC a DMZ

 

I have tried JUST having my gaming PC on the network

 

I am using an Ethernet connection

 

I have used TPG's speed test, as below:

 

Ping: 144ms

Download 71.2

Upload 29.3

TPG Internet Sydney Servers

 

I am a in the IT Industry for my chosen field of work, i have tried all the standard procedures for failing internet with no avail, It seems as though TPG just isnt able to provide the service i require.

 

It only started about a week ago, previous to that i had no issues.

 

I am approximately 100m as the crow flies to the exchange

 

Tracert is as follows (Dependant on what server i ping)

 

Tracing route to www.google.com [142.250.67.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 110 ms 101 ms 114 ms 10.20.26.82
3 20 ms 20 ms 21 ms 60-240-241-194.static.tpgi.com.au [60.240.241.194]
4 31 ms 33 ms 29 ms syd-gls-har-crt2-BE20.tpgi.com.au [203.26.22.57]
5 121 ms 119 ms 119 ms 203-221-3-17.tpgi.com.au [203.221.3.17]
6 115 ms 112 ms 113 ms 72.14.197.162
7 23 ms 22 ms 23 ms 72.14.235.125
8 128 ms 127 ms 128 ms 142.250.224.185
9 116 ms 120 ms 124 ms syd15s16-in-f4.1e100.net [142.250.67.4]

Trace complete.

 

-----------------------------------

Pinging a Runescape Server for second Test:

 

Tracing route to l3ausy5-bond0-3.jagex.com [103.124.186.199]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192-168-1-1.tpgi.com.au [192.168.1.1]
2 101 ms 100 ms 98 ms 10.20.26.82
3 22 ms 21 ms 21 ms 60-240-241-193.static.tpgi.com.au [60.240.241.193]
4 129 ms 125 ms 125 ms 203-219-107-125.static.tpgi.com.au [203.219.107.125]
5 23 ms 21 ms 21 ms syd-gls-har-cdn11-be200.tpgi.com.au [203.221.3.81]
6 22 ms 21 ms 21 ms 203-219-107-178.static.tpgi.com.au [203.219.107.178]
7 * 112 ms 115 ms ae-4-3501.ear1.Sydney1.Level3.net [4.69.215.74]
8 21 ms 21 ms 21 ms 4.68.75.74
9 23 ms 23 ms 23 ms jagex-ltd.ge-2-1-5.ar1.syd1.gblx.net [159.63.22.18]
10 112 ms 113 ms 116 ms oldschool90.runescape.com [103.124.186.199]

Trace complete.

 

All these pings seem abnormally high.

 

Using "Its peak hour" is not good enough, paying $99 a month for a service not receiving just isnt acceptable...


Thank you

 

 
1 REPLY 1
david64
Level 11

Hi @k3rupt99 . Can you post tracert displays for those two servers and speed test taken at a good time of day. Can see if the routing changes or if delays are present on some hops.

Do you have access to anyone in Canberra or Victoria who can do the same checks?

Your tracert times are very erratic. You could do pings to each address on the path to narrow it down. You can also increase the traffic load using lower case L parameter: eg. ping -l 5500   will send 4 ethernet frames.

Being on FTTN, can you check the router's DSL stats for actual connection speed to the node and errors.

My response time to those two servers is 5 ms (atm). Most of the delay occurs between my router and the second address.