Finally got through to online chat support, put a few things in the chatbox every ten minutes or so to keep the connection alive. Resolved my speed issues.
New question - is it possible to connect a different router directly to the NBN HFC connection box? If so, waht are the settings required?
Welcome to the community,
Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you