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NBN HFC delays - Am I Still being charged for my service?

Level 2

Hi, I have moved home and am now in the new address without internet. I have been on a TPG plan at my old address and have 10 months remaining on my plan. I requested a move my home 4 weeks ago. 

I have now been given an install date on the 19th March and have just become aware of NBN technician issues etc due to COVID 


My Question is - Am I Still being charged for internet given that I have an account already, despite having no internet for the next 2 months at my new address? 




Hi @crookest, in order for us to process the relocation of your service, your account must remain active. Though you will continue to be charged for the current plan, we'd like to see what we can do about this.


Please send us a private message with your TPG customer  ID, username and complete address so we can pull up the account and help with your concern. To send a PM , please refer to this link: How do I private message (PM) in the community


We will wait for your PM. Thank you.