TPG Community

Get online support

NBN HFC frequent speed drops Ferny Grove QLD

user001
Level 2

Hi, ive been having issues for about a week now. I have had no luck with phone support (never got through) or the app (speed test never returns a result). I assume a lot of issues are due to local weather events.

 

I have tested on multiple devices, no downloads, restart nbn box and router, check cabling and even checked the communications pit to see if it was under water.

 

Example:

Asus router
744pm
http://tpg.speedtestcustom.com/result/224544a0-9a0d-11ec-8a61-b988cb644c83

745pm
http://tpg.speedtestcustom.com/result/77798df0-9a0d-11ec-8a61-b988cb644c83

746pm
http://tpg.speedtestcustom.com/result/979c0680-9a0d-11ec-8a61-b988cb644c83

Supplied Router
811pm
http://tpg.speedtestcustom.com/result/04137bb0-9a11-11ec-a342-8da7cbf9223b

 

Any help would be appreciated.

2 REPLIES 2
Shane
Moderator

Hey, user001

Lets get to the bottom of this, to better understand the status of the service connection. Send us a Private Message with your account detail (Username/Customer ID together with the address on file) so we can proceed with the initial assessment.

How do I private message (PM) in the community
 

Regards,

 

 

Hi, ive been having issues for about a week now. I have had no luck with phone support (never got through) or the app (speed test never returns a result). I assume a lot of issues are due to local weather events.

 

I have tested on multiple devices, no downloads, restart nbn box and router, check cabling and even checked the communications pit to see if it was under water.

 

Example:

Asus router
744pm
http://tpg.speedtestcustom.com/result/224544a0-9a0d-11ec-8a61-b988cb644c83

745pm
http://tpg.speedtestcustom.com/result/77798df0-9a0d-11ec-8a61-b988cb644c83

746pm
http://tpg.speedtestcustom.com/result/979c0680-9a0d-11ec-8a61-b988cb644c83

Supplied Router
811pm
http://tpg.speedtestcustom.com/result/04137bb0-9a11-11ec-a342-8da7cbf9223b

 

Any help would be appreciated.

Shane
Moderator

Hey,
 

We have not yet received your details, should you require further assistance feel free to update this thread or send us your details.

Regards,

 

Hi, ive been having issues for about a week now. I have had no luck with phone support (never got through) or the app (speed test never returns a result). I assume a lot of issues are due to local weather events.

 

I have tested on multiple devices, no downloads, restart nbn box and router, check cabling and even checked the communications pit to see if it was under water.

 

Example:

Asus router
744pm
http://tpg.speedtestcustom.com/result/224544a0-9a0d-11ec-8a61-b988cb644c83

745pm
http://tpg.speedtestcustom.com/result/77798df0-9a0d-11ec-8a61-b988cb644c83

746pm
http://tpg.speedtestcustom.com/result/979c0680-9a0d-11ec-8a61-b988cb644c83

Supplied Router
811pm
http://tpg.speedtestcustom.com/result/04137bb0-9a11-11ec-a342-8da7cbf9223b

 

Any help would be appreciated.