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NBN HIGH PING - SPIKING

Level 1

Hi,

 

I have been having high ping in the evening thru to night time. I am in WA. Gaming and netflix is imposible. Ping ranging from 17 thru to 400 during testing via speedtest.net.

 

Would appreciate if you could please assist.

 

Thank you.

1 REPLY 1
Moderator

Hi @bloods,

 

Welcome to TPG Community!

 

We have located the account using your community details.

 

We can see that you have also raised the same concern on Facebook and a technical specialist has been in touch yesterday.

 

We can see that the issue has been escalated to our Engineering Team and they are now working on identifying what is causing the issue.

 

The case engineer is closely monitoring this and will keep you posted for updates where possible.

 

Let us know should you need any assistance. Thank you.