Hi @yuhei,
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
I've managed to locate accounts using your Community details. Please provide us with the Customer ID or service address via private message so we can check the status of the connection on the correct address.
Regards,
Ahra_G
